Refund policy

Last updated: July 13, 2026

Every American Grace item is made to order just for you — printed and shipped when you place your order. Because of that, we handle returns a little differently than a warehouse store.

Damaged, Defective, or Wrong Items If your order arrives damaged, misprinted, or isn't what you ordered, we'll make it right at no cost to you — a free replacement or a full refund, your choice. Contact us at info@scoreroutecanada.ca within 30 days of delivery with your order number and a photo of the issue, and we'll take care of the rest. No need to ship anything back.

Size Exchanges Ordered the wrong size? We get it. Contact us at info@scoreroutecanada.ca within 14 days of delivery and we'll help you exchange for a different size of the same item. The replacement is printed fresh; we ask that you cover the shipping on the exchange.

Sizing Help Each apparel listing includes a size chart — when in doubt, we recommend sizing up. If you're unsure before ordering, email us at info@scoreroutecanada.ca and we'll help you pick.

Personalized Items Personalized items (names, dates, custom crests) are made uniquely for you and can't be restocked — please double-check spelling before ordering. If we misprint your personalization, we remake it free.

Change of Mind Because every item is printed to order, we're unable to accept returns for change of mind on correctly delivered, as-described items. This is what lets us offer a wide catalog without waste.

Lost in Transit If tracking shows your order stalled or lost, contact us at info@scoreroutecanada.ca — we'll ship a free replacement or refund you in full.

Contact Questions? Email info@scoreroutecanada.ca — a real person reads every message.